Online Communication

Effective communication is a key to ensure customer satisfaction and success for business of any size. Online communication is a form of correspondence that incorporates Instant Messengers, forums, voice and video chat, photo and file exchanges and chat rooms.

Instant messengers are applications that provide an opportunity to converse in real time through the use of a client program, forums enable multiple user conversations but not in real time, and chat rooms are multiuser instant messengers. Voice and video chats perform real time information transfer of verbal and visual data respectively (especially useful for long distance information exchange where travel is out of the question). Photo and file exchange communication involves effective transfer of relevant files or high quality photographs to specified recipient(s).

Development of the applications for interactive realtime communication is one of our company's fields of specialization. Currently we are finishing complex multiuser realtime collaboration software - Online Meeting System, which involves the usage of the most progressive technologies and provides a perfect environment for distant online conferencing and information sharing.

Beside complex multimedia communication systems, Program-Ace develops more simple, yet highly productive communication solutions:

• Instant messengers
• Forums
• Chat rooms
• Voice and video chat
• File, photograph and video exchange

Online communication features offered by our company can be integrated into any community portal, social network or business site that requires a message board as essential communication feature. Communication features not only provide a handy instrument to initiate the collaboration between your customers, but also help boost customer service when integrated into online helpdesk, technical and customer support systems. Your customers won't have to make phone calls, wait to get connected to the right department and the right person - they will get the assistance quickly and easily, without hassle.

These days communication tools are vital for any large company: people do not have time to lead lengthy conversations and wait for email responses. Our custom communication solutions can add value to your service.

We are constantly searching for new, exciting, useful collaboration features enhancements. Our creative features include:

• ability to change application skins, messenger layout and settings
• a vast collection of the funniest smilies, ability to change the size of a smiley, ability to create and send greeting cards
• avatar design, including animated characters and changing the mood of an avatar based on the type of smiley user has inserted in the message
• ability to attach files to messages
• ability to create a personal folder to be shared between user and his buddy
• ability to play games and discuss them at the same time via messenger
• possibility to send SMS to your buddy
• web camera and voice functions and many more.

Program-Ace voice collaboration solution incorporates audio conferencing with the use of Windows Media and efficient sound compression libraries. Our video conferencing solution employs a video stream for transfer of desktop content to distant servers and uses our in-house developed driver for transferring portions of video data. Photo and file exchange solutions involve effective sorting, updates and transfer of relevant files.

Regardless their nature, all our voice, video, file and photo exchange technologies are designed to ensure effective data compression and high speed transfer that preserves high quality of stream.

If you feel that your business requires a custom online communication system or if you need to upgrade an outdated system, please apply for a free quote or contact us directly for further consulting.