Program-Ace Has Completed ISO 9001:2000 Certification

Oleg Fonarov, CEO and
Andrey Donskoy, Head of QM Dept.

In December 2006 Program-Ace completed the process of ISO 9001:2000 Quality Management System (QMS) certification. The certificate was issued by Bureau Veritas Certification company, the subsidiary of Bureau Veritas Corporation - one of the lead QMS certification consultants in the world. Now we proudly announce that all our production processes are recognized to conform to world's best standards of quality.

Created by the International Organization for Standardization, ISO 9001:2000 is an international standard recognized throughout the world and applicable to any production or service-oriented enterprise which focuses on continuous improvement of production management system. ISO 9001:2000 certification proves the devotion of the company to high-quality standards and enhancement of production process efficiency. Introduction of ISO 9001:2000 allows the adopting company to considerably improve its market value through optimization of all enterprise interactions.

The main goal of every company is to satisfy its customers. Quality and price are the two most powerful factors which drive consumer behavior. Adoption of ISO 9001:2000 allows the company to improve quality of products and reduce prime costs. Thus, ISO 9001:2000 certification makes the company more competitive in the market and results in better customer satisfaction.

ISO certification has brought many advantages to our company, and first of all it is the overall improvement of our performance. Among other advantages we would mention:

• Efficient management. Standardization has simplified monitoring and correction of employees` work process by company administration, standard procedures have improved and become highly organized and predictable. Together with the set of in-house methodologies clear process documentation supports efficient time and human resources management.
• Efficient communication. We have precisely outlined all routs and channels of communication within/between all company departments and customers. Therefore, communication has become much more effective.
• Confidence in your company and co-workers. Detailed documentation accurately outlines the scheme of cooperation between different employees, gives thorough description of their job responsibilities, and thus, makes it easy to predict the outcome of any work situation.
• Corporate image. ISO certificate is not only a paper which states that company's formal procedures are being strictly followed. It gives confidence to everyone – our employees, our partners and our customers. We all know what to expect, what our goals are and how to achieve them. Thus, all together step-by-step we can improve our corporate image and build up a company driven by quality and innovations.

Striving to become the largest East European IT outsourcing company Program-Ace devotes considerable effort to continuous improvement of production and management processes. ISO 9001:2000 certification is a first important step on this route which verifies our aspiration to high quality, constant progress and openness to innovations.

Note: Bureau Veritas Certification company is a subsidiary of an international corporation Bureau Veritas which was found in 1988 in London as an independent organization aimed at accredited certification. Nowadays Bureau Veritas is a leading company on the world market of Quality Management System certification (ISO 9000), Environmental Management System certification (ISO 14000) and other similar standards in all manufacturing and servicing sectors of economics.